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Arsho Medical Laboratories PLC

Arsho Medical Laboratories is a registered trademark of private diagnostic laboratory practices in Addis Ababa Ethiopia. AML is focused on delivering quality diagnostic testing in the most cost-effective way. AML take a good percentage share of the private Medical laboratory market in Ethiopia.

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Historical Overview

The history of Arsho Medical Laboratories extends back to 1972 when the Armenian Dr. Arshavier Terzian, immigrated to Ethiopia and formed the first private medical laboratory practice in Addis Ababa, Ethiopia.
Dr. Arshavier practices grew gradually over the years. In time Arsho Medical Laboratory established the medical laboratory practice became a well-known and respected name in the local medical environment. Dr. Arshavier passed away in 2002, then immediately after his death, the business has been taken over by his inheritors, his son, and daughter who reside in the USA at the time. In 2004 both the son and daughter transferred their holdings to three Ethiopian nationals and left the business.
The Ethiopian owners with different non-medical /Social Science/ professional background started to manage the business in collaboration with medical professional staffs. Since then they introduced many operational innovations, which contributed significantly to the accelerated growth of the laboratory practice in Addis Ababa.
Since 2004 Arsho Medical laboratory takes out further expansion of different branches and gives a modern touch to the existing practice.

Currently, Arsho Medical Laboratory is ENAO acknowledged and working for ISO 15189 accreditation

Services

The general services rendered by Arsho Medical Laboratory cover most disciplines of diagnostic Medical laboratory services i.e. Clinical Chemistry, pathology, Histo – and Cytopathology, Microbiology, Molecular Diagnostics, Serology, Virology and voluntary counseling and testing (VCT). The Director of Diagnostic Medical Laboratory, The Quality Assurance Manager and discipline-specific Laboratory professional’s, coordinators, supervise these services and departments.

Referral Services

Laboratory tests that are not performed (Kinship and Others) in Ethiopia are referring to Bioscientia of Germany and Path Care of South Africa Cellmark UK. With our main business in the city, we also offer outside service (Mobile Service) and have a mobile team especially trained and experienced to undertake this work.

Support Services

Arsho Medical Laboratory employs Professional Nursing and Phlebotomists who are responsible for collecting specimens in the labs, in the customer centers, private hospitals, and medical centers.

Specimens are transported from the branches, External customer clinics, and hospitals to central laboratories by AML Courier Service.

The Marketing department which is responsible for the day to day activities of customer handling works very hard to meet customer satisfaction.

Arsho Medical Diagnostic Medical laboratories cannot function without the provision of Supporting Services. The following departments perform indispensable functions that contribute in many ways to the total quality of our service: Administration General Service, Information Technology, Finance, Facility Management, Customer Services, Supplies and Store, and Archive and Records.

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Vision Statement

To be the center of excellence and, remain being a leader in providing world-class medical diagnostic services to the nation and beyond.

Mission Statement

Our Mission is to promote the health of the nation in curative, preventive, monitoring and public health decision making by providing accessible, affordable, appropriate and equitable quality medical diagnostic services to deliver dependable results in the best possible turnaround time.

Arsho Medical Laboratories strives persistently to provide value to our clients and supporting clinicians using efficient management, dynamic information system, leading-edge diagnostic excellence, the art and science-medical laboratory technology, and continuous training.
We understand the continuous growth of the medical providers in Ethiopia and our mission is to grow and acquire higher magnitudes and rank all over the country and establish Advanced Internationally Accredited Medical Laboratories

Purpose, Values, and Aspirations

PURPOSE

To improve customer care through excellence in Medical laboratory services

VALUES

Customer focus

  • Implement continuous improvement as our core quality principle in support of patient care priority
  • To go beyond customer Expectation and develop customer satisfaction.
  • Ensure accessible and affordable service
  • Take responsibility to manage requests/complaints first time every time

Accountability / to Clients, supporters and all members of Arsho Lab by

  • Assuring a quality service
  • Raising a culture of performance excellence
  • Providing safe working conditions
  • Assisting motivated members of Arsho lab to optimize their professional growth
  • Aspire to be leading company

Respect

  • Acknowledge each specimen as part of a human being
  • Acknowledge our interdependence and support to each other and value everyone in the Arsho Lab family.
  • Treat everyone fairly and consistently

Ethics

  • Professionalism
  • Advocate our values of honesty, integrity
  • Conduct our business with good governance
  • Be conscious of our social and environmental responsibility

ASPIRATION

To build up the trust to our customer and clinicians “Arsho your reliable health partner”.

Organization Structure

Arsho Medical Laboratory is led by a Managing Director supported by an Executive Board and Organizational management structure.

The Management Group consists of the Managing Director responsible for the collections Medical Directors, Laboratory Director, Finance & Admin Director, Quality Assurance Manager, Technical Manager, Department Heads, Safety Officer, Branch Managers, IT Manager, and Marketing Group. The Organization Chart of the Company with a particular emphasis on the technical wing is attached herewith.

A Board of Directors ensures control of the Managing Director and management group. The Board consists of three members/Company Owners/.
The geographical area served by Arsho Med. A lab is distributed in Addis Ababa Sub-Cities – Arada, Addis Ketema, Bole, Kirkos, and Yeka– all are managed by Branch Managers and supervised by the Lab Director and Finance & Admin Manager.

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Facilities and Staff

The Laboratory has 6 Medical laboratories in Addis Ababa Ethiopia. The Head Office and Reference Laboratory are situated at Kirkos Sub -City Meskel flower area; Addis Ababa Ethiopia.
In Arsho Medical laboratories the specimens are processed by the most technologically advanced and automated laboratory equipment. The main Laboratory at Kirkos Sub -City is equipped with state-of-the-art automation for routine analysis of specimens received from all areas and for urgent analysis of specimens from clinics and hospitals. Specimens requiring urgent analysis are given priority.
Currently Arsho Med Lab. has about 200 staff, of which 70 are Medical Professionals Medical Doctors, Pathologist doctors, Microbiologists, Laboratory Technologists, Laboratory Technicians, and Nurses. They are all experienced specialists in their respective fields.

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